Making sure you receive items that fit is a priority for us, and for this reason, we offer a 10-day exchange policy that will cover any sizing issue that you may experience. We do not offer refunds, but we can issue store credit or an exchange for eligible items. To help ensure that you get the best fit, Bru Store accepts returns within the United States for eligible items returned in new condition with original packaging and tags. Additional restocking fees may apply to items not returned in original condition (tags and bagging). Customer is responsible for all shipping fees from our warehouse. If you need to return more than one item, it is suggested that all items are processed in the same request and sent back in one package with the return label.

This does not guarantee that you will be able to exchange for the exact same item. If we are out of stock of a particular product, we may issue you a store credit for a different item (meaning you may have to exchange for a different color or product). Limited Edition products cannot be exchanged. If a limited-edition product is approved for return, a store credit will be issued for a replacement product.

We will physically inspect each return and we reserve the right to refuse an item if it does not pass inspection. For an exchange to pass inspection, the item that you are returning should be in new condition and inside the original packaging with all original tags attached. Exchanges should show no signs of wear, odors, stains (glitters, oils, etc.) and no dampness from sweat or otherwise. If the warehouse inspection finds that the item is not in new condition (free of odors, stains, glitters, marks, etc) a credit or replacement will not be issued, and you will be responsible for the cost of having the item shipped back to you. If the item is in new condition, you will receive a store credit for your return once approved.

In order for your return to be processed, we ask that you follow the steps listed on our returns page closely. All returns will be processed as store credit for you to utilize to repurchase your sizing. To initiate the exchange, please emailshop@mybruluccas.com and send a copy of your order confirmation back with your exchange item to the provided address. Please note that you will be responsible for shipping charges from the warehouse.