At Bru Store, your satisfaction is our priority.

We want you to love your purchase and feel confident in every product you receive. If your item isn't the right fit, we're happy to help.

Returns & Exchanges

We offer a 30-day exchange and store credit policy from the date your order is delivered.

At this time, we do not offer refunds. Eligible returns may be exchanged for another size or receive store credit for a future purchase.

To be eligible for an exchange or store credit, items must be returned in new, unworn condition, with:

• Original packaging
• All original tags attached
• No signs of wear
• No odors, stains, makeup, deodorant marks, glitter, oils, pet hair, or damage
• No moisture or evidence of washing

Every returned item is carefully inspected upon arrival.

We reserve the right to refuse any return that does not meet these requirements. If an item does not pass inspection, no exchange or store credit will be issued, and the customer will be responsible for any shipping costs required to have the item returned.

Exchanges

If you need a different size, we'll gladly exchange your item, subject to product availability.

Please note that submitting an exchange request does not guarantee availability of the same product, size, or color.

If your requested item is unavailable, you will receive store credit that can be used toward any product available on our website.

Limited Edition products are considered Final Sale and cannot be exchanged. If a Limited Edition item is approved for return under exceptional circumstances, store credit will be issued for a replacement product.

Store Credit

Approved returns will receive store credit for the purchase price of the returned item (excluding original shipping charges).

Store credit never expires and may be used toward any future purchase on our website.

Shipping

Customers are responsible for the cost of returning items to our warehouse.

As a courtesy, Bru Store will cover the shipping cost of sending your replacement exchange item back to you within the United States.

If you are returning multiple items, we recommend submitting them in a single return request and shipping them together in one package whenever possible. Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at shop@mybruluccas.com.

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

Our team will work quickly to resolve the problem.

How to Start a Return

To request an exchange or store credit, please email: shop@mybruluccas.com.

Include the following information:

• Your order number
• Full name
• The item(s) you wish to exchange
• The size or product you'd like instead

Our customer service team will provide you with the return instructions and warehouse shipping address.

Our Commitment

At Bru Store, every product is carefully selected with quality, comfort, and confidence in mind.

We appreciate your trust and are committed to making your shopping experience as seamless as possible while maintaining the highest standards of product quality for every customer.